Revio support

Something not working, or a question about your account? Email us at hello@explorerevio.com. A person reads every message and replies as soon as we can.

Signing in

• Revio signs you in with Apple, Google or Facebook. There is no separate password. Use the same method each time: signing in a different way may create a second account.
• To add or remove a way to sign in, open your profile, then Settings → Sign-in methods.
• Can't get in? Email us from the address your account uses, with your @handle, and we'll help.

Reporting and blocking

• To report a rating, open it and tap Report this rating. To report a person, open their profile, tap ⋯, then Report. To report a comment, long-press it.
• To block someone, open their profile, tap ⋯, then Block. You stop seeing each other, and we're notified so we can look at what happened.
• We act on every report within 24 hours. Content that breaks our terms is removed, and the account that posted it is suspended or banned.
• Something urgent, like a threat or someone at risk? Email hello@explorerevio.com with "Urgent" in the subject.

Privacy

• Make your account private in Settings → Privacy: only followers you approve then see your ratings.
• Ask AI sends your question to OpenAI only after you allow it. You can turn that off in Settings → Privacy.
• What we collect and why is in our privacy policy.

Deleting your account

Open your profile, then Settings → Delete account. It's immediate and permanent. If you no longer have the app, see how to delete your account without it.

Restaurant details wrong?

On the restaurant's page in the app, tap Report incorrect info, or email us with the restaurant's name and what's wrong.